Fictional practice sample. This is an invented service scenario, not a member conversation or an employer-approved script. It shows how I would explain the same limited information in English and Spanish.
The information available
A request has been received and is awaiting review. The record does not confirm completion or a completion date. The next action is to check the status with the team responsible for the review.
In English
I understand that you want to know whether the change is complete. The record shows that your request was received, but it does not yet confirm completion. The next step is to check the status with the team reviewing it. I cannot confirm a completion date from the information available.
En español
Entiendo que desea saber si el cambio ya se realizó. El registro indica que recibimos su solicitud, pero todavía no confirma que se haya completado. El siguiente paso es consultar el estado con el equipo que la está revisando. Con la información disponible, no puedo confirmar una fecha de finalización.
What stays the same
Both versions distinguish a received request from a completed change. Both identify the next action without promising a date that the record does not support. The Spanish version uses a respectful, direct tone while keeping those limits intact.
I would finish by checking understanding: “Does that explain what is still pending?” In Spanish: “¿Le queda claro qué está pendiente?” That gives the person room to ask a question before the conversation ends.
For the broader approach, see Bilingual Service Strengthens Operations.
Composite, anonymized examples. No real member information. Views are my own and don't represent HCSC (HealthSpring).