Healthcare investigation and quality
Medicare claims and benefits research, billing discrepancies, accurate records, and member follow-through.
Experience in member support and quality performance; claims research and inquiry support.
Choose the résumé for the role.
Open to conversations about healthcare member support, customer success, and implementation roles (remote or Houston). Choose the version that best fits the position.
SaaS customer support and onboarding
Target roles: SaaS customer and product support and customer onboarding, particularly payroll and HR software. My Paylocity platform work included helping customers use payroll batches and codes and troubleshooting onboarding, reports, and products.
Paylocity customer support performed primarily in the platform, with Excel as a supporting tool.
Operations and AI-assisted review
Record reconciliation and data quality, with personal practice in checking AI-assisted notes against source evidence.
AI review is personal learning practice, not workplace deployment.
Discuss a role
Share the role’s scope, location, and priorities so we can assess the fit.
Email Jose